Why? Why? Why? Why? Why?
How do we respond to awkward questions? Do we ignore them and hope they will go away, give a random answer that does not make sense, or try to find the solution to the problem. Young children can drive us…
8 principles of Quality Management
When ISO 9001 (the international standard for quality management) was revised and re-issued in 2000 it was based on 8 quality management principles which should be applied when an organisation develops its QMS. Each quality management principle relates to several…